Owners
What owners told us afterwards
Rated 4.4 out of 5 across 31 published notes. Each one is a single visit: what failed, what was measured, what was changed, and how the call ended.
These are printed as they were given to us, first name and last initial, and the lukewarm ones are printed too. A wall of nothing but top marks tells a reader nothing, and a bench that has never had a part arrive wrong or a second trip go out is a bench nobody has ever used.
Nothing below quotes a figure. What a visit costs belongs on the pricing page, where it can be checked against the invoice, and what happens if the same fault returns belongs on the warranty page. If a note describes what your own appliance is doing, the page for that work sets out how the fault is surveyed.
- Average
- 4.4 out of 5
- 5 stars
- 15
- 4 stars
- 13
- 3 stars
- 3
- Published
- 31
Every note we publish, in full
It would fill and then just sit there humming. The drain pump had a shard of glass wedged into the impeller. He got it out, ran three cycles to be sure, and warned me the pump may not last long after that abuse.
Terrence Q.
The center burner lit and then dropped straight back out as soon as I let the knob go. He traced it to a thermocouple gone lazy rather than the valve behind it, fitted a new one and checked the other burners before packing up.
Marisol V.
The upper rack came out dirty every single load. The middle spray arm was blocked at the hub rather than the holes, which nobody else had thought to check. He cleared it and the top rack washes properly again.
Lucia E.
Oven ran hot enough to scorch the underside of everything I baked. He put a probe in the cavity, showed me it overshooting by about thirty degrees, and changed the sensor. A second trip for the part, but the bake is even now.
Grant W.
There was a slow leak that only ever showed on the hardwood, never inside the machine. He found the door gasket had shrunk away at the bottom corner and replaced it. The floor has stayed dry through a lot of loads.
Barrett Y.
Griddle side would not hold a low flame at all. A spill had worked its way under the burner box and gummed up the orifice. He cleaned it out, reset the air shutter, and the simmer now stays where I put it.
Nadine P.
The machine tripped the breaker halfway through a cycle. He isolated the heating element with a meter instead of guessing, showed me the spot where it had shorted to the tub, and fitted a replacement.
Simone U.
Our range stopped heating on the left side after the power dropped twice in one night. The relay board had taken the hit. He explained why that particular part gives up here before he ordered it, which I appreciated.
Curtis B.
The repair itself has held up fine. What drops this a couple of stars is that my first appointment was moved and nobody rang to tell me until I chased it myself. The work, once it happened, was thorough.
Harold I.
One knob had gone stiff and the burner behind it kept clicking long after it lit. He pulled the front panel, found an old boil-over dried into the switch, cleaned the contacts and swapped the module. The ticking stopped.
Yolanda R.
The hood roared away and pulled almost nothing. He measured airflow, found the roof damper stuck part closed with grease and lint, freed it and cleaned out the housing. Much better, though it will want doing again.
Adele X.
The diagnosis was right and the range works. What I did not enjoy was sitting through two part orders because the first one arrived wrong. He kept me posted each time, so it stayed frustration rather than anger.
Devin M.
The blower would only run flat out on its highest speed. The speed control in the switch bank had failed and he had the part with him. He also showed me how the baffles come out so they can go in the dishwasher.
Ronan P.
Two of the six burners would not spark at all. He found a cracked electrode and a wire that had been chafing against the frame since installation, replaced both, then dressed the harness clear of the edge.
Priya N.
Something up in the hood squealed loudly enough to stop conversation dead. He pulled the blower wheel, found the bearing dry and the wheel thrown out of balance by grease build-up, then cleaned and rebalanced it.
Delphine W.
What the dial called simmer was really a low boil, and it had ruined a sauce more than once. He set the low-flame screws on all six and proved each one with a pot of water in front of me before he left.
Hollis K.
The lights in the hood flickered and then died on one side. He traced it to corroded contacts inside the socket, not the lamps I had already changed twice over. He treated the corrosion and both sides work.
Isaac R.
The griddle plate had warped and everything slid into one corner. Instead of selling me a plate straight off he checked the burner under it, found a frame leg sitting proud and shimmed it. That took most of the tilt out.
Trina S.
The hood kept tripping its own thermal cutout whenever we worked the griddle hard. He found the filters loaded and a duct run partly crushed above the ceiling, cleaned the one and reported the other so it could be opened up.
Noor T.
A burner kept blowing itself out whenever the hood ran on high. He worked out that the kitchen was starved of make-up air and showed me the difference with a window cracked open. He cleaned the ports while he was in there.
Owen D.
A gas smell near the back left burner had us worried enough to shut the valve off. He leak-tested every joint with solution, found a fitting that had worked loose, tightened and retested it, then said plainly what to watch for.
Camille A.
The upper oven said it was preheated long before it actually was, so every roast came out uneven. The sensor had drifted rather than failed outright. He changed it and then ran a full preheat to prove the new reading.
Reggie T.
The door had dropped far enough that heat poured out of the top corner. He rebuilt both hinges and reset the spring tension, and the gasket seats all the way round again. The cavity holds its temperature now.
Sunita J.
Only half the broil element ever came up to colour. He put a meter across it, showed me the reading beside what it ought to be, and ruled the board out before ordering anything. The part came later and it heats evenly now.
Bradley H.
The oven lamp stayed lit with the door shut and the cavity was slowly cooking itself. It turned out to be the door switch, not the bulb. He also found the latch cam worn and changed it before it stranded us mid roast.
Elena C.
The fault was found and fixed and I do not dispute the work at all. The reason this is not higher is a panel screw left out, which I found on the floor a week later. Small thing, but the kind of thing I notice.
Wesley F.
The fresh food side sat around fifty while the freezer was perfectly fine. He pulled the toe grille and found the evaporator fan blade cracked, so no air ever crossed the coil. New fan and it came down overnight.
Marguerite O.
The ice maker filled but never dropped a harvest. He checked the fill valve first and then the mold heater, and it was the heater. He was careful getting the wood panels off, which was the part I worried about most.
Kenji L.
The wine storage had crept up several degrees over a summer and I only noticed when a cork pushed. The condenser was packed solid with dust off a floor vent beside it. He cleaned it and rechecked the fan draw.
Darla G.
The unit ran without stopping and the floor next to it was warm to stand on. He measured current and found a condenser fan on its way out. Much quieter after the swap, though a lamp in the freezer section is still dead.
Anton Z.
Water was pooling under the crisper drawers every few days. Rather than blame the drawers he thawed and cleared a blocked drain tube and fitted the small clip that keeps it open. There has been no puddle since.
Fiona B.
Book a visit +1 (904) 664-4866
Fleming Island, Clay County. Have the model number off the rating plate ready — it decides which parts ride out on the van.