Owners
What owners told us afterwards
Rated 4.5 out of 5 across 70 published notes. Below is a cross-section — the three most recent against each kind of work. Each one is a single visit.
These are printed as they were given to us, first name and last initial, and the lukewarm ones are printed too. A wall of nothing but top marks tells a reader nothing, and a bench that has never had a part arrive wrong or a second trip go out is a bench nobody has ever used.
The breakdown beside this counts every published note. The cards below are a sample of them, three against each kind of work, so the page stays readable and every sort of call is represented. The rest sit on the page for the equipment or the place they belong to, which is where somebody with that exact fault will meet them.
Nothing below quotes a figure. What a visit costs belongs on the pricing page, where it can be checked against the invoice, and what happens if the same fault returns belongs on the warranty page. If a note describes what your own appliance is doing, the page for that work sets out how the fault is surveyed.
- Average
- 4.5 out of 5
- 5 stars
- 41
- 4 stars
- 24
- 3 stars
- 5
- Published
- 70
Three notes against each kind of work
Water sat in the bottom after every wash. He found a chip of glass jammed in the drain pump impeller, cleared it, then checked the valve and the air gap before he would call the job finished.
Cressida U.
The middle burner kept blowing itself out whenever the hood went to full. He worked out that the room was going negative rather than the burner being at fault, and showed me which window to crack until the makeup air is sorted.
Solveig P.
The upper cavity ran cold while the lower one was fine, which I took for two faults. He traced it to a failed relay on the board they share plus a broken element lead, and explained why one board serves both.
Vivienne A.
The hood ran but pulled almost nothing. He measured at the grille and again at the roof cap and found the cap damper stuck half shut with grease. Freed and cleaned, and the difference over the rangetop is obvious.
Cormac D.
Back right lit and held, front right would not stay lit at all. He changed the electrode, then found the shared ground corroded at its bracket and cleaned it back to bright metal. Both have behaved since.
Calder J.
The fridge side crept warm while the freezer stayed hard. He told me on the phone that a split like that means airflow rather than cooling, and so it was: the evaporator fan had stalled behind a wall of frost.
Fenella C.
Knobs on the left bank had gone gritty and one would not click into place at all. He took the valve stems down, cleaned and regreased them with the proper compound, and every knob turns smoothly again without a new part.
Duncan H.
The oven would preheat and then stall about forty degrees short of the number. He put a probe on the rack, watched it plateau, and found the bake element open on one leg. New element, and the second preheat hit it.
Rosalind K.
Cycles were running for hours and never finishing. He found the heater circuit open, so the machine was sitting there waiting for a temperature it could never reach. New element, and it finishes in the time it should.
Priscilla O.
Broil would come on and drop out after a couple of minutes. The thermal cutout was doing its job because the cooling fan had seized. He replaced the fan and tested the cutout rather than simply bypassing it.
Sterling H.
Only the lowest blower speed did anything. He changed the switch bank instead of the whole control, which was the cheaper of the two routes, and he said so before deciding rather than after the bill.
Anneliese T.
Frost kept building across the back wall of the freezer. The defrost heater read open. He fitted the heater and its thermostat together, because doing one and not the other invites a second visit, and that made sense.
Augustin P.
Simmer on the front left had turned into a full boil wherever I set the knob. He reset the low-flame screw and cleared a port ring that had silted up. Two visits, because the first one ran out of daylight.
Tobias M.
Plates on the upper shelf were coming out with a film over them. He lifted the upper arm, found two jets blocked solid and a filter nobody had ever taken out, and cleared both. It washes clean up there now.
Horace Y.
Convection had stopped circulating and everything browned down one side. The fan motor was stiff and the rear baffle had worked loose. He fitted a new motor and refitted the baffle properly, which cured a rattle as well.
Lorena F.
Something up there started vibrating hard enough to back a screw out. He took the blower wheel down, found it caked heavily on one side only, cleaned and rebalanced it, and the noise left with the deposit.
Fitzgerald N.
The griddle burner lit but roared instead of settling down. He found the air shutter knocked open and an orifice barely finger tight, set both, then took the whole top through a low-flame check with a pan of water.
Selina D.
The unit ran without ever cycling off and the room warmed up with it. He pulled the grille and the condenser was packed solid with dust and dog hair. Cleaned out, coils checked, and it settled into a normal cycle.
Thandiwe M.
Fleming Island, Clay County. Have the model number off the rating plate ready — it decides which parts ride out on the van.