Privacy

There is no tag manager on this site, no pixel and no embedded map, video or social widget. The typefaces are served from this domain rather than a font network. The only scripts that run are the one that opens the mobile menu, which talks to nothing, our own analytics, which reports only to this domain, and PostHog, served from this domain and described below.

This site sets no cookies and writes nothing to local storage. Your browser makes no third-party requests at all; the only other company that learns of your visit is PostHog, through the recordings described below.

The site is served by a content delivery network, which keeps ordinary server logs of the kind every web server keeps: an IP address, a timestamp, the file requested, and the browser's user-agent string. That is the host's operational record, used to serve pages and to deal with abuse. We do not build profiles from it.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

Booking a visit means telling us your name, an address, a telephone number and what the appliance is doing. We keep that for the reason you gave it: to arrive at the right door with the right parts, to issue an estimate and an invoice, and to honour the warranty on the work afterwards.

We do not sell it, rent it or hand it to a marketing service. It is shared only where the job needs it — a parts supplier receives a model and serial number, not your address; a payment is processed by whoever processes payments. Records that support an invoice or a warranty claim are kept as long as the tax and warranty periods require, and no longer than there is a reason to.

You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted where no invoice, warranty or legal obligation requires keeping it. Ask on the same line you booked on.

Questions about any of this go to Keelson Appliance Service on the number and address listed on the contact page. Both are placeholders until the business line is published, which is stated plainly wherever they appear.

Keelson Appliance Service operates from Fleming Island, Clay County, Florida. This page describes the site as it is built today; if that ever changes, this page changes with it.